Shipping and Delivery
We aim to deliver your order to you as quickly and accurately as possible. In this document you will find all the information about our shipping and delivery policy.
Processing Time
Orders are processed within 1 to 3 business days. Once your order has been dispatched, you will receive an email with the tracking details.
Delivery Time
The average delivery time is 3 to 10 business days, depending on your location. Please note that delivery may be delayed during busy periods or due to customs procedures.
Shipping Method
All orders are dispatched from our international fulfilment partner with tracked shipping. You will receive a tracking link by email once your order has been dispatched, so you can
follow your parcel until it arrives.
Shipping Costs
Complimentary shipping is included on every order across Australia. Please note that customs or import charges may apply on delivery, depending on your location and local
regulations. These charges are the responsibility of the customer and are not included in the order total.
Responsibility During Shipping
- If the tracking information indicates that the parcel has been delivered to the address provided, responsibility lies with the customer.
- Please check your address carefully when placing your order. Errors must be reported within 24 hours of placing the order.
Contact
For any question about shipping, please email us at info@hartleybondi.com.